Site Terms and Policies

CLICK HERE

CLICK HERE

SunFlare Brands Company is committed to excellence and the full satisfaction of our customers. SunFlare Brands Company proudly offers shipping services. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times.

1. SHIPPING. All orders are processed and shipped out in 2 - 15 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or by updating your online order.

​

2. WRONG ADDRESS DISCLAIMER. It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.

3. UNDELIVERABLE ORDERS. Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.

4. LOST/STOLEN PACKAGES. SunFlare Brands Company LLC is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to the local authorities.

5. RETURN REQUEST DAYS. SunFlare Brands Company LLC allows you to return its item (s) within a period of 7 days. Kindly be advised that the item (s) should be returned unopened and unused.

6. OUT OF STOCK ITEM PROCESS. SunFlare Brands Company has the following options if there are items that are out of stock: SunFlare Brands Company sends available items first and sends the remaining items when items arrive back in stock.

7. IMPORT DUTY AND TAXES. When dealing with SunFlare Brands Company you have the following options when it comes to taxes as well as import duties: You will be required to settle the requisite fees when the items are arriving in the destination country. US and local taxes are applied to each order at check out.

8. ACCEPTANCE. By accessing our site and placing an order you have willingly accepted the terms of this Shipping Policy.

9. CONTACT INFORMATION. In the event you have any questions or comments contact our office by email: SunFlare Care & Support (support@sunflarecandles.com).

We are not yet set up to ship to customers in the EU or UK.